returns
Our 30-day guarantee
Filters are easy to order wrong — model numbers are long and similar. So if the part doesn't match your refrigerator, send it back within 30 days of delivery for a full refund.
What we can accept
- Unopened filters in their original sealed manufacturer packaging, within 30 days of delivery.
- Multi-packs where some filters are unopened — we refund the unopened ones.
What we can't accept
- Filters that have been removed from their sealed packaging, or installed. Once a water filter has been opened we can't resell it, and for hygiene reasons we won't.
- Returns requested more than 30 days after delivery.
If you've already opened it and it doesn't fit, email us anyway. We'd rather find a solution than leave you with a filter you can't use.
How to return something
- Email support@refrigeratorwaterfilter.co with your order number and which filters you're sending back.
- We'll reply within one business day with the return address and instructions.
- Post it back. Keep your proof of postage until the refund lands.
- We refund within 3–5 business days of the parcel arriving, to your original payment method.
Please don't send anything back before emailing us — parcels that arrive unannounced are slower to match to an order and slower to refund.
Return postage
- You ordered the wrong part: return postage is at your cost.
- We sent the wrong part, or it arrived damaged: we cover it. We'll send a prepaid label.
Refunds
Refunds go back to the original payment method. Once we process it, your bank usually takes a few days to show it. Original shipping is not refunded unless the return is our error, in which case we refund it in full.
Subscription orders
Auto-refill deliveries are covered by this same guarantee. If you want to stop future deliveries as well as return one, cancel your subscription in your account — see the Auto-Refill Terms. Returning a filter does not cancel the subscription on its own.
Questions
Email support@refrigeratorwaterfilter.co. We reply within one business day.